Confidentiality policy for data processed by the website www.murgavets-bg.com
We at Murgavets-Sharlopov Hotels Ltd. drafted this Confidentiality Policy to state our commitment to ensuring the security of personal data and to guarantee the availability of public, transparent, and clear information regarding the way in which we process personal data. This policy contains information on the processing of personal data performed in conjunction with using this website.
Please, read the Policy carefully and make yourselves familiar with our General Confidentiality Policy available on our website.
We hereby reserve the right to change the policies adopted by us. We will offer up-to-date information about tem on our website.
Usage information
The term usage information shall include data on users’ online activities which, on its own, cannot positively identify users, such as browser type, operating system, most viewed and visited pages and links on our website, entry and exit points, number for completed forms, time spent on the web page, most popular keywords used outside the website leading clients to it, and information collected through the use of cookies or other device events, such as system activity. Personal data and usage data can be linked together. The various different types of usage data can also be linked together and, once linked, may lead to the positive identification of any particular person. Also, certain usage data may constitute personal data under the applicable law.
Murgavets-Sharlopov Hotels Ltd collects the information you provide as well as the data on how you use our website and the services offered on it. The information we collect and the way we process it depend on the way you use and access our site. Certain data is collected automatically through the use of cookies and other similar types of data gathering tools, which you control.
Instances in which we collect data
We collect your personal and usage data when you place an order for any one of our services, when you get in touch with us, when you otherwise volunteer your personal data, or when you request other services such as when you order our newsletter. We collect the information and the content you send to us when you fill in the contact forms offered on our website, when you request additional information regarding particular services, and when you type in messages.
We automatically collect usage data when you visit our site. When you visit our website or use our services, we could receive information regarding your location from your mobile device or your browser and use it to adapt our services or the way our website is used based on your location.
Information we gather using automated technologies
While you browse through or use our website, we may use automated technologies to collect data and process information regarding equipment, searches, and trends including:
- Details about your visits to our website, including traffic and location data, logs and other communication data and resources you have access to or use on our website;
- Information regarding your computer or internet connection, including IP address, operating system, and browser type.
Likewise, we may use these technologies to collect information regarding your online activities websites, including while using third-party websites and other online services.
The information we collect automatically is gathered for strategic purposes and does not include personal information. However, we may save it or link it to the personal information we gather with different methods or receive from third parties. This helps us improve our website and offer a better and more customized service, including such that would allow us:
- To assess our audience and the usage patterns;
- To save information regarding your preferences to allow us to personalize our website adopting it to your individual preferences;
- To increase search speed;
- Recognize you next time you visit our website.
The technologies we use in the automated collection of data may include:
1. Cookies (browser cookies)
Cookies are small text files of data packets saved on the hard drive of your device (PC, mobile phone, tablet) as you visit a page. Subsequently, the website server can retrieve or read the content of the cookie. Cookies help users to use web pages more efficiently and make certain page functionalities accessible (such as remembering user preferences like language, settings, fonts, etc.). Allowing sites to save cookies is not an absolute requirement for them to function but may contribute to their better use. You are entitled to change your cookie settings or to refuse to accept them by choosing the appropriate browser settings. However, if you opt for such settings, you may no longer be able to access particular sections of our website. Unless you have set up your browser to reject cookies, our system will issue cookies when you address your browser to our site. Cookies may be placed on your device by our website (proprietary cookies) or by other websites which provide content to the page you are browsing (third-party cookies).
This web page of Murgavets-Sharlopov Hotels Ltd contains cookies from the following categories:
1.1. Executive cookies provide statistical information about the usage of the site.
_ga – used for differentiating users by assigning randomly generated client identification numbers. They are retained for a period of 2 years.
_gat – used to restrict the rate with which orders are placed. They set the maximum threshold. These cookies are retained for 10 minutes.
_gid – used to retain and refresh the unique values for each visited web page. Their retention period is one day.
1.2. Functionality cookies allow the provision of improved and personalized functionalities such as video and chat. They can be set up either by us or by third parties, whose services are offered on our site. If you reject these cookies, some of the functions will not work properly.
_has_js determines whether the user’s browser has activated JavaScript. It is retained for one session.
_gat is property of Tourdash. It provides the functionality of adding a virtual tour of a place on the site. It is retained for 1 minute.
_ga is property of Tourdash. It provides the functionality of adding a virtual tour of a place on the site. They are retained for a period of 2 years.
_gid is property of Tourdash. It provides the functionality of adding a virtual tour of a place on the site. They are retained for a day.
session is property of Tourdash. It provides the functionality of adding a virtual tour of a place on the site. They are retained for one session.
AWSELB is property of Tourdash. It provides the functionality of adding a virtual tour of a place on the site. They are retained for one session.
1.3. Targeting/advertising cookies are used to create profiles or personalize content. These types of cookies are often set up by third parties.
IDE by Doubleclick (Google) is used for advertising purposes. It is retained permanently.
id by Doubleclick (Google) is used for advertising purposes. It is retained for 2 months.
APISID by Google. The company tracks users using its products and sites and the numerous technologies embedded in a multitude of sites around the world. Google uses the data collected by most of these services to profile web users based on their interests in order to sell advertising space to organizations based on the profiles of the users aligning the advertising messages of its clients to the content of the web pages where they appear. These cookies are retained for 2 months. This type of cookies is used by YouTube. The information is retained permanently.
SSID by Google is Used for advertising purposes. Its retention period is two months. This type of cookies is used by YouTube. The information is retained for 2 months.
NID by Google. Used for advertising purposes. The retention period is 6 months.
SID by Google is used for advertising purposes. It functions in conjunction with HSID to confirm the user profile in Google and (recently) for signing in. Its retention period is two months. This type of cookies is used by YouTube. The information is retained permanently.
SAPISID by Google is used for advertising purposes. Its retention period is two months. This type of cookies is used by YouTube. The information is retained for 2 months.
HSID by Google is used for advertising purposes. It is used in conjunction with SID to verify the user account in Google and, lately, for signing in. Its retention period is two months. This type of cookies is used by YouTube. The information is retained indefinitely.
LOGIN_INFO – YouTube collects user data through videos embedded in websites. These are later linked to profile data from other Google services to enable the display of targeted advertising messages. It is retained indefinitely.
VISITOR_INFO1_LIVE is used by YouTube as a unique identifier to track video views. The retention period is 6 months.
PREF – YouTube collects user data through videos embedded in websites. These are later linked to profile data from other Google services to enable the display of targeted advertising messages. This is a general-purpose cookie by Google, which retains user preference data and can be used to personalize the advertising messages appearing in Google searches. The retention period is 4 years.
GPS - YouTube collects user data through videos embedded in websites. These are later linked to profile data from other Google services to enable the display of targeted advertising messages. This is a general-purpose cookie by Google, which retains user preference data and can be used to personalize the advertising messages appearing in Google searches. The retention period is 30 minutes.
SSID - YouTube collects user data through videos embedded in websites. These are later linked to profile data from other Google services to enable the display of targeted advertising messages. This is a general-purpose cookie by Google, which retains user preference data and can be used to personalize the advertising messages appearing in Google searches. It is retained indefinitely.
YSC - YouTube collects user data through videos embedded in websites. These are later linked to profile data from other Google services to enable the display of targeted advertising messages. This is a general-purpose cookie by Google, which retains user preference data and can be used to personalize the advertising messages appearing in Google searches. It is retained indefinitely.
SAPISID - YouTube collects user data through videos embedded in websites. These are later linked to profile data from other Google services to enable the display of targeted advertising messages. This is a general-purpose cookie by Google, which retains user preference data and can be used to personalize the advertising messages appearing in Google searches. It is retained indefinitely.
1.4. Miscellaneous
CookieLawUserSettings is used by our site. It retains information about users’ choices with respect to the cookies they want active while they browse through our site. It is retained indefinitely.
woocommerce_recently_viewed is used by our site to collect information about the product information viewed last. It is retained for the duration of the session.
Cookie-law-bar is used to retain information regarding the users’ choices with regard to cookies. It is retained indefinitely.
1.5. Changing your cookie settings
By default, most browsers allow the placing of cookies on terminal devices. However, browsers allow users to control the types of cookies they use through the various settings they have. To learn more about cookies, go to www.aboutcookies.org or www.allaboutcookies.org. You can manage the cookies your devices use by using the options offered by your browser (Google Chrome, Microsoft Edge, Mozilla Firefox, Microsoft Internet, Opera, Apple Safari, etc.). To learn more, visit the websites of the third parties which use data collected through cookies, such as Google.
2. Flash cookies
Many websites use Adobe Flash Player to provide video and content in the form of infographs to their users. Adobe uses its own cookies which cannot be managed via the settings of your browser. They are used by the Flash Player software to perform the same tasks as the other cookies, which is to save users’ preferences and track them. However, Flash cookies function differently than the cookies in your browser. You can control how much information will be contained in the cookie, but you cannot choose the kind of information it will collect.
Some functions of our website may work with locally stored objects (Flash cookies) to collect and retain information regarding your preferences and how you navigate to and away from our website. More information on how to control these types of cookies can be found with Adobe.
3. Web Beacons
The pages of our website and our e-mails may contain small electronic files known as web beacons (or clear gifs, pixel tags and single-pixel gifs), which enable us, for example, to count the users who have visited a certain page or have opened our e-mail, or to collect other types of statistical data related to the website (such as tracking the popularity of a given piece of content on our websites of verifying the integrity of our system or server).
We do not collect personal information automatically using the aforementioned methods but, if needed, we can link this information to personal information about you, which we collect from other sources you have provided for us.
Using third-party cookies and other tracking technologies
On our website, as it was stated above in the description of the cookies we use, some types of content and applications, including advertising, are maintained by third parties including advertisers, advertising networks and servers, content providers and application providers. Such third parties are entitled to use cookies individually or in combinations with web beacons or other tracking technologies to collect information about you as you use website. The information that is being collected can be related to your personal data. We can also collect information, including personal data, regarding your online activities on the site, on other sites and while using other online services. Such third parties can use this information to provide advertising messages based on your interest or other content that is deemed suitable for you.
If you have any questions regarding the advertising or the content selected for you by third parties, we recommend that you should get in touch with the particular provider directly.
How your data is being used
We use the personal data we gather to work on, improve and customize the website and the services we offer by, among other things, providing customer support, customizing our marketing and identifying, preventing, and mitigating fraudulent or illegal activities. We are entitled to use your personal data as follows:
- To provide our services to you;
- To achieve any objective for which you have provided your personal data to us;
- To offer, improve and personalize the services we provide;
- To support our customers, to guarantee security, to identify issues, to create archives and backups related to the provision of the services;
- To communicate with you over E-mail, by phone or otherwise as per your instructions, to inform you of the services, events, etc;
- To better understand how users access the website and our services in order to improve it and to meet the customers’ preferences, customize the language and location, provide personalized support and instructions, or provide other answers regarding the use of the services by our users;
- To help us develop our new services and improve the existing ones;
- To give our users the option to advertise and take part in direct marketing in a manner that is better suited to them;
- To evaluate the efficiency and improve the quality of our advertising or other marketing and promotional activities with regard to the services;
- For any other purpose, with your consent.
Legal grounds for processing personal data
The grounds for us to process personal data are provided for Regulation (ЕС) 2016/679 (General Data Protection Regulation) or namely:
- Consent – the data subject has given his or her consent to have their personal data processed for one or more specific purposes. The provision applies when there are no other grounds and, to be valid, the consent given must meet the requirements set forth in the Regulation;
- Contractual basis – processing is necessary for the performance of an agreement to which the data subject is a party, or is necessitated in order to comply with a request made by the data subject before the conclusion of an agreement;
- Compliance with a legal requirement applicable to the data administrator;
- Legitimate interest – the processing is needed to further our legitimate interests or those of a third party, unless the interests and basic rights and freedoms of the data subject take precedence and require the protection of the data subject’s personal data, specifically where the subject is a child.
Disclosure of information
We are entitled to disclose aggregated information about our users as well as information, which cannot be used to identify anyone, with no limitations.
We may disclose personal information we have collected or which you have provided to us in accordance with the provisions of this confidentiality policy:
- For contractors, service providers and third parties we use to support our activities, which are contractually bound to preserve personal data and use it only for the purposes for which it has been disclosed to them;
- For achieving the objective for which the information has been provided;
- For any other purpose, as directed by you at the time of submitting the information;
- With your consent;
- For legal purposes: we may disclose the information we collect from our users if this is needed to enforce our rights or protect our interests or property, the safety of others, to support the efforts of external auditors (where necessary) in accordance with the law and the rules for corporate governance;
- Corporate restructuring – we will be allowed to transfer personal information in case of mergers, acquisitions, or sales, or any other change in the ownership or control of the company. Where any of those events has occurred, we will make reasonable efforts to notify the users prior to transferring such information or making it subject to the provisions of a different confidentiality policy.
How we store your personal data
All of the information you provide to Murgavets-Sharlopov Hotels Ltd will be stored on secure servers. We commit to doing everything within our power to protect your personal data.
If you have any additional questions regarding this confidentiality policy, please do not hesitate to get in touch with us at: dpo
amatas [hop] eu or HERE.
Complaints
You can file a complaint or notify the Personal Data Protection Commission of any irregularities as follows:
1. In person, by submitting a written statement at the Department of Records with the Personal Data Protection Commission at: 2 Professor Tsvetan Lazarov Blvd., Sofia 1592
2. By mail to: 2 Professor Tsvetan Lazarov Blvd., Sofia 1592, to the attention of the Personal Data Protection Commission.
3. By Fax: 029153525.
4. Via e-mail to kzldcpdp [hop] bg. If you have submitted your complaint by e-mail, it must be formatted as an electronic document and signed with a qualified electronic signature (not a scanned copy).